Shipping and Returns

Guarantees & Warranties:
As part of our commitment to quality we provide 1 year's warranty on all Hand Tool products on this website provided that they have been used, at all times, in the correct manner. However in many cases, due to the exceptional quality of the products, the manufacturers will give longer warranties on their products. With regards to Power Tools, ARM Distribution will follow all manufacturers guidelines. If your power tool develops a fault, please contact us. ARM Distribution is a Trade supplier and as such all transactions are considered for trade use.

Cooling off period
You may, if you wish, cancel an unopened order for any reason within 7 working days starting on the day after you receive the goods. To do this you will need to notify us by writing specifying the order number of the order to be cancelled. If you do this we will ask you to pay the cost of returning the goods to us unless otherwise agreed, apart from this, the whole of your money will be returned to you within 30 days of such cancellation.

Returns & Refunds : Items not required
We at ARM Distribution aim to provide you with as much information as we can about each product so that you can make an informed purchasing decision. 

All tools come with a manufacturers warranty. Most of our product pages have a link to the manufacturer and we encourage you to follow the instructions on these pages which will normally direct you to the manufacturers helpline. This is normally the fastest way of getting your warranty problem resolved.

If your order has been delivered damaged, is unwanted or you've ordered the wrong item:

  • All return requests need to be emailed to: 
  • Any damaged items should be reported within 24h of delivery.

Incorrectly supplied items
If you have received the incorrect item or you are missing items from your order, please inform us within 24 hours of receipt by emailing us to 

If your item becomes faulty:
Under guidelines sent to us by manufacturers we will advise you of the nearest repair agent which is free of charge under your manufacturer’s warranty – please remember to register your item on the manufacturer’s website for the additional warranty. 

We do not accept returns of damaged or faulty items regardless of timescale. These will always need to be taken to an authorised repair agent or the manufacturer.

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